Vehicle Service Contracts Customer Service
Assurant Solutions' customer service department works in tandem with our claims department to provide your customers the ultimate customer service experience.
The key to our success is strong knowledge of vehicle service contracts, daily quality control processes, strong technical and continual in-house product training. Individual calls are monitored for quality and training purposes and state-of-the art software allows for proper routing and call prioritization.
- Provides timely auditing and turnaround of claim payments
- Provides electronic storage of all documents related to contracts and claims through our claims payment system
- Supports up to 140 different languages
- Allows associates to view transactions in real time by using the Payment Net program
- Allows for claims submissions via the Internet
- Services over one million contracts